Friday is apparently

Muppet day. 8 hours to do 66 miles, deadline missed by FIVE HOURS, phone switched off for the entire day except for half a phone call an hour AFTER the deadline to say he’d broken down, not too clear about where he was though.

The surprising thing? We’ve used him before and he did the job perfectly, phoned in when he’d collected, did the job quickly and called in his POD straight away.

Never mind though, it was only a tender for a multimillion pound contract on behalf of a regular customer, nothing important. Oh, and the customer was surprised that we kept refering to the owner-driver as ‘he’ because the documents were actually collected by “an old lady”.

Posted under Courier Basics

Posted by Alec at 5:08 pm, June 27, 2008

3 Comments so far

  1. Alec added on  June 27th, 2008 at 17:22

    Ex-customer, as well as job done FOC. I’m considering going after the owner-driver for our consequential losses, seeing as he’s operating without any conditions of carriage.

  2. Alec added on  June 27th, 2008 at 17:27

    LOL Chris, maybe the battery ran out on her mobility scooter just outside Milton Keynes and she had to wait 4 hours for it to recharge. And of course the phone was powered by the battery on the scooter, which explains why no phone calls. Maybe I’m being a bit harsh then.

  3. Alec added on  June 27th, 2008 at 18:04

    It had plenty of time to get there Chris, there were no traffic issues at all, although during our brief and truncated telephone conversation he claimed that there were. Unfortunately for him I know of 3 other vehicles that left the Heathrow-ish area later than he did and were in or past Milton Keynes before the time that he apparently broke down south of MK.

    I’ve always found bikes to prone to breaking down and too prone to arriving with missing, wet or damaged consignments for me to want to use them too much on anything but local work. I know your opinion differs from mine but I used to run a fleet of the f-ing things and while they might well be quicker on some distance journeys, they’re also more ‘risky’ and I avoid risk whenever possible.

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