Customer won’t pay

If the charges relate only to the goods that he has in his possession then he doesn’t need anything in his terms and conditions to allow him to retain them, he’s not allowed to sell them though.

Proper T&Cs should establish a general lien (rather than the special lien described above) and the right to dispose of or sell the goods. The customer doesn’t necessarily need to have signed (or even read) the T&Cs for them to apply – it’s enough to be able to show that the customer should have been aware that the T&Cs existed and that they were available to examine.

Personally I’d keep hold of the stuff, continue charging her for storage at the agreed rate and tell her you’ll sue for the full amount plus a late payment charge and the court costs. She’ll soon decide that she’s got the money.

Posted under Courier Financial Issues, Late Payment

Posted by Alec at 5:48 pm, April 21, 2008

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