0800 numbers – Global Communications Solutions Ltd

If that price is for 0800 numbers then it’s an unsustainable business plan – so eventually they will cease to exist and you may lose continuity on your number.

If someone was to offer to do £100 worth of work every month for you for life for an up front fee would you accept the offer?

Posted under Courier Scams, Mobile Phones

Posted by Alec at 12:17 pm, April 4, 2008

26 Comments so far

  1. Alec added on  June 6th, 2008 at 16:20

    I’d be very interested to see any paperwork, contracts etc that anyone’s had from these people, particularly anything that guarantees free minutes every month for life. Has anyone got anything they’d be prepared to fax or email over to me? If there’s no guarantee of these perpetual free minutes in the contract then I wouldn’t go spending too much money advertising the number just yet.

    I’ve had a quick look at their website gcsgroupltd.com and this offer doesn’t seem to be mentioned anywhere but their Terms make interesting reading. It seems to me that it’s a 12 month automatically renewing contract with breaks only on the anniversary of the contract, with no restrictions on them increasing their charges (or introducing new charges) during the contract period.

    If you don’t give them notice that you want to terminate your contract at least 30 days before the anniversary of starting the contract then a new 12 month period starts AND THEY’RE FREE TO INCREASE THEIR RATES TO WHATEVER THEY LIKE.

    You can transfer the number out during the contract but you have to compensate them for any ‘likely loss of income’. Fine as long as they’re not making any income from you but what happens if they’ve just started charging you for incoming calls? They already know how many minutes you’ve been using the mobile for each month and this could easily form the basis of a claim for compensation from you. So let’s just imagine that you’ve had your 0800 number for 11 months, just long enough for you to have had it plastered all over your van, your website, your stationery, your promotional pens, your Yellow Pages advert etc. Now lets imagine that your receive a letter from Global regretfully informing you that their Network Operator has cancelled the free minutes and they’re forced to pass the costs on to you.

    In this situation what are your alternatives?

    The company was formed less than a year ago so presumably nobody’s fallen foul of this yet?

    The fact is that there’s no way that this business model could work without there being some sort of a scam involved. Whatever rates they’re being charged for carrying the calls I can guarantee that they’re paying SOMETHING for them, rather than making something FROM them. I’d be surprised if their own costs for connecting an 0800 to a mobile were less than 4p/minute – giving them a potential cost per customer of £40/month – your connection fee isn’t going to go very far towards that, so where are they expecting to get their revenue from in the long term?

    I’m not saying that it’s definitely some sort of scam but the fact that their website doesn’t make any mention of this offer and their marketing seems to rely on spamming random internet chat-rooms makes me very wary. Their Terms just add more doubt and the fact that it’s clearly not a sustainable business model seals the deal as far as I’m concerned.

  2. Alec added on  June 16th, 2008 at 18:07

    You’re not going to get a deal like that anywhere to start with. They seem to be resellers for http://www.ttnc.co.uk, who I’ve vaguely heard of. There are hundreds of companies who’ll sell you an 0800 number, the only problem I have with this particular one is that the deal is quite obviously too good to be true and can’t possibly make them any profit if there’s no scam attached.

    Even if they give you a written guarantee that there’ll be no incoming call charges for life who’s going to be around to honour the guarantee when they go bust? In that situation your account would normally be handed over to another telco, maybe even run by the same directors, they’d be under no obligation to provide your free minutes though.

  3. James added on  December 8th, 2008 at 17:44

    I just got a call from these guys. Two calls actually. I told the first guy I was going to do a little research on my own after he told me that he would charge me £100 + VAT for a free phone number for life with 1000 minutes per month.

    After 10 minutes, the first guy called me back, he was supposed to send me information by email, said he got the wrong email address and would I mind speaking to his colleage called Nicky in the meantime.

    Nicky started telling me how well they were regulated and it wasn’t a scam, but I had to signup for the number tonight otherwise it would cost me £150 + VAT.

    I’m not going to go with these guys. I said to Nicky if I still wanted to sign up I’d call tomorrow and pay the £150. He didn’t sound too happy with that, so I said goodbye and hung up. I won’t be going with them and I wouldn’t suggest anyone else to sign up for them either. I just have a gut instict that it’s a scam.

  4. Global added on  February 12th, 2009 at 10:30

    I understand that this seems like a good deal
    maybe too good to be true for some,however I would be wrong to assume that it is a scam.
    We have hundreds of customers used their numbers for over 2 years no bills, Global are not a charity! the profit made is through sheer volume.
    As trades people I am sure you understand buying in great volume from a number manufacturer you get a great rate.
    We have thousands of customers and I would welcome anyone to call for peace of mind.
    Unfortunatley we live in a world where there is wrong doing and you are right to ask the question, however all the questions can be simply answered If asked!!!!!!
    Globals integraty has been questioned without any wrong doing.
    The only reason this message has been posted Is because It has left a customer worried.
    Please do not worry we recieve reccomendations everyday from satisfied customers I hope to see you on board, I never knock anyone for being sceptical but we Global are looking for a good name not a bad one.

  5. You say: “We have hundreds of customers used their numbers for over 2 years”, yet the company hasn’t even been trading for that long, so how is that possible?

    You also say “buying in great volume from a number manufacturer you get a great rate”. Firstly there’s no such thing as a ‘number manufacturer’, which anybody in telecoms should know. Secondly, no matter how great the rate you obtain for carrying the calls, each sale that you make creates an ongoing and open-ended potential liability for your company, a liability that cannot possibly be financed from the revenues from the original sale.

    Therefore if your business model doesn’t involve increasing the costs to customers after a period of time the only way your company can continue to trade is by financing calls made to existing numbers from the revenue obtained from selling numbers to new customers.

    As Bernard Madoff discovered recently, this type of business model only works if you can keep all the plates spinning successfully and continue to attract new customers in increasing numbers. If your potential market shrinks, because of a recession for example, your new customers won’t generate enough revenue to pay the call costs incurred by the existing customers.

  6. Pete added on  March 23rd, 2009 at 17:28

    mmmm
    If it is for real !!!!
    Why does no one answer the phone listed on their web.
    Even their email address listed is undeliverable.
    They dont send your documents as promised
    And you can NOT change the divert from the Novero panel, As the log in details wont work…..
    Sounds fishy to me

  7. Pete added on  March 23rd, 2009 at 17:31
  8. Charlie added on  April 30th, 2009 at 11:01

    They are based at Oliver House, Hall Street Chelmsford, and their website gives the address as Broomfield Rd which is on the other side of town. Also, their office number goes through to a mobile message. They rang me back from Oliver House and I couldn’t believe the offer – he said £150 for freephone number and 1000 free minutes of call routing a month to landline or mobile. He insisted this was true but could not explain the mechanism behind it, just saying 18 pence per minute per call routing freephone numbers to a mobile phone (see their website)is pure profit – but if you read their Terms they have the right to invoice monthly, quarterly or annually. He said no paperwork, they take your credit card details over the phone.

  9. Charlie added on  April 30th, 2009 at 11:37

    http://www.globalcommunicationsolutions.org.uk/contact_us.htm

    They are a reseller and their old address at Waterhouse Lane was the same as the 118Trade which some of you may remember

  10. Alec added on  May 27th, 2009 at 13:27

    Their phone number 01245 218228 is now answered by the management of the business centre at the address given on their website – Lyttleton House, 64 Broomfield Rd, Chelmsford, CM1 1SW. Apparently they moved out at the end of March without leaving a forwarding address…

  11. Alec added on  May 28th, 2009 at 15:00

    OFFICE 34, OLIVER HOUSE, HALL STREET, CHELMSFORD CM2 0HG Telephone no: 01245 354017 Contact: Hayley email hayley.shadrake’AT’global-comms.com

  12. Paul added on  July 30th, 2009 at 16:44

    I have been onboard with Global for 9 months and in the beginning was relatively sceptical when I was called by them, however, I have never received a bill from them even though I have heavily used the number. I have also bought a website off of them and it has been completed to the highest standard. I would recommend them.

  13. Scott Alexander added on  July 30th, 2009 at 17:04

    I have just been called by a guy that has read this info on this website. I was called because I am a courier and have bought advertising space on Global’s website. I have got one bad thing to say in that I do get lots of calls from the sales guys trying to sell me other products. What I will say though is I have got an 0800 number with them and 4 geographical numbers and I have had no issues and more importantly no bills!!!! They even gave me advice on how to advertise them. If you are having trouble getting in contact with them I would call 0845 468 0640. I have never had any trouble getting hold of them on this number. I have always dealt with a girl called Hayley.

  14. Paul Davis added on  July 30th, 2009 at 17:25

    I am happy with Global, however, I posted on here that they have never billed me and I have 0800 numbers and a website with them. But it was not posted on here. Are you only allowed to leave bad feedback. If this is the case then this may be removed. Call and ask for a guy there called Ross. VERY HELPFUL!!!!

  15. Alec added on  July 31st, 2009 at 18:20

    It’s worth pointing out that the last 3 comments in praise of Global were all posted from the same IP address – in other words from the same internet connection and/or computer, within a few minutes of each other.

    If I was a cynical person I’d probably suspect that these positive comments were posted by the company themselves.

  16. Paul Johnston added on  August 22nd, 2009 at 08:02

    To All

    The communication system as of Monday will be 100% resolved. The 08454680640 number will be manned constantly and there will be no mail box issues. If you need to email please do so on paul.johnston@global-comms.com. You will have a response the same day without fail.

    Regards

    Paul Johnston

  17. Paul Johnston added on  August 22nd, 2009 at 08:12

    To Simon and All,

    I wish to respond to the comments you have made on the 21st. The BACS Transfer that you have requested has been made. Please call me or email me on monday if it is not cleared into your bank.

    I wish to respond to the companies house issues.

    1) Image trade has had a slight change in Share Ownership. We have submitted the annual return. This was sent on the 17th August and received by companies house on the 19th. They also cashed the fee on the 19th yet have advised us the processing onto the system takes upto 10 working days. Therefore by the 1st of September the threat of Strike off will be removed.If you subscribe to Companies House Website you will see the Threat to strike off has been suspended.

    2) The end of year accounts for Global Communication Solutions were submitted on the 30th june. However, these were incorrect and we were informed as such by companies House on the 26th July. companies House have given us a deadline of the 15th september to resubmit. These accounts will be resubmitted on the 2nd september in time for that deadline.

    I hope the response and the fact we are responding and not burying our head in the sand sets minds at rest.

    We have taken on board the feedback which has been very useful and we are putting in place processes to resolve all issue,

    Regards

    Paul Johnston

  18. The Unhappy Plumber added on  November 17th, 2009 at 10:00

    image trade limited here you go; paul johnston 23 queen elizabeth square maidstone kent me1 9dg and philip a bedford 40 burgess field chelmsford cm2 6ue this is all data from the public domain and available from company house

  19. Paul Johnston added on  November 17th, 2009 at 11:57

    To All current customers and future customers,

    Firstly, our accounts for both Image Trade and Global Communications have been submitted to Companies House. we were late with Global because we submitted them incorrectly and we are on time for Image Trade. they are currently being processed and Companies House will update the website when the processing has been completed.

    Secondly, If anybody has any issue with any payment or service they should email me directly to paul.johnston@global-comms.com or info@global-comms.com. Once emailed your payment issues will be acknowledged, Investigated and if any error has occured you will be reimbersed in full within 24 hours. If our error has caused you any financial penalty you will also be reimbersed. We do not want any customer to be inconvenienced or out of pocket in any way shape or form.

    Thirdly, If any customer has any quality issues regarding work we have carried out then also please contact me at paul.johnston@global-comms.com.

    Fourthly, We are not a fraudulent business and are totally committed to resolving all issues. I understand that this is a forum for people to sound their opinions and experiences, however, when trying to resolve customers issues that have posted comments on here it has proved very difficult as they are not co-operating and wish to be anomonous. I also understand this but we do want to resolve issues. There does however, seem to be an issue with customers that post positive feedback on here as some of the comments have been questioned and belittled. This perhaps is the nature of the site.

    I repeat any issues please contact us at paul.johnston@global-comms.com and they will be resolved.

    Global

  20. Paul Johnston added on  November 17th, 2009 at 12:28

    Unhappy Plumber

    I cannot comment on these three comments, however, I will investigate these.

    Our Accounts will fully reflect our profit and loss and any customer overcharged has or will be reimbersed. We are now currently getting our accountants to go through every transaction to establish any overpayments and we will also reimberse customers before they highlight issues to us.

    I tried contacting you directly on 4 occasions to resolve your payment issue however, you said you didn’t want us to, you wanted it resolved through your bank. For someone to have an issue, why wouldn’t you want us to resolve it. There are a few people on here that have posted issues that we have resolved and then they have posted such comments.

    We have contacted both Trading standards and Watchdog to update them on this situation. we have also contacted trading standards regarding the delay on our accounts,

    Global

  21. Unhappy Plumber added on  November 30th, 2009 at 11:03

    i think the hole thing here is there is something sinister happening. there is no way a company should trade over 2 years without filing accounts of paying there taxes like we all have to do and despite what he says in posts above no accounts are filed with company house i have even checked online this morning and it says NO FINANCIAL STATEMENTS RECEIVED. ACCOUNTS SERIOUSLY OVERDUE. OFFER NO CREDIT. PREVIOUS INSTRUCTIONS TO DISOLVE BUSINESS RECEIVED. ANNUAL RETURN NOT FILED WITHIN DESIGNATED TIME. then all these customers will double charges something seems very very very strange. Cheaper to get the numbers direct anyway see an earlier post they are a resale company for http://www.ttnc.co.uk and just add a cost to there numbers which you can buy for £20

  22. Paul Johnston added on  December 15th, 2009 at 11:49

    Update to consumer Action and the unhappy Plumber.

    The Company accounts have now been filed and I hasten to add these have been sent in late. Once the company accounts have been processed by companies house they will be viewable for public access. All tax owed to HMRC has been paid and any owed following the processing of the accounts will be paid.

    The customer issues we have experienced through any buyers remorse or overpayment will be resolved and have been resolved as a matter of urgency.

    It is however, incorrect to state our business model is flawed. it is not. We sell lots of products not just 0800 and 0845 numbers and all the products we sell make our business viable. The scrutiny that certain individuals have placed on our business I find very bizarre and quite personal. However, I accept it is a free country and as such people can post what they feel they wish to. However, any info that is posted that is incorrect could always be legally challenged. This is an avenue that we are now investigating.

    Our numbers are regulated and as such the company that we purchase our numbers from is also highly regulated. we must adhere to all of there rules and regulations and take on board that the point made on our website should be removed to avoid any confusion and we do not wish to mislead customers in any way.

    Once our accounts are filed and updated I am sure it will set all of our current and future customers minds at rest.

    If anybody has any concerns or questions please do not hesitate to contact me at paul.johnston@global-comms.com

    Thanks

    Paul Johnston

  23. Alec added on  January 16th, 2010 at 10:41

    I imagine that it must be a bit of a struggle preparing accounts when you have no way of knowing what your ongoing liabilities are likely to be and apparently don’t even seem to know which of your existing customers are liable for future charges for the provision of services. However Global have apparently submitted their accounts to Companies House not once but twice in the last year.

    On August 22nd 2009 Paul Johnston said “The end of year accounts for Global Communication Solutions were submitted on the 30th june. However, these were incorrect and we were informed as such by companies House on the 26th July. companies House have given us a deadline of the 15th september to resubmit. These accounts will be resubmitted on the 2nd september in time for that deadline”

    On November 17th 2009 Paul Johnston said “our accounts for … Global Communications have been submitted to Companies House”

    Two months later (or nearly 5 months after the original statement) both the accounts and the annual return for Global Communications Solutions Ltd are still showing as overdue at Companies House. Failure to file accounts or annual returns is a criminal offence which can result in directors being fined personally in the criminal courts. The company also receives an automatic fine of £1500 if their accounts are submitted later than 6 months after the due date. Most companies tend to avoid situations like this at all cost – unless they’ve got something to hide or they’re run by complete incompetents who can’t afford professional advice.

    None of this has anything to do with the original posting of course. This was just a copy of a posting I’d made as a contribution to a discussion on this company which had appeared on another website. My worries then were simply that their business model was clearly unsustainable and their business was therefore bound to fail, something that could have serious repercussions for businesses which we’re associated with.

    Having considered the issue for some time I could see that it was just possible to believe that enough of their customers would go out of business (or stop using the number) without ever using the £150 worth of calls which their initial payment covers. It’s also possible to believe that these numbers were offered as a loss leader in order to cross-sell other more profitable services (website design, SEO or whatever). So I didn’t push the issue after my original postings and would have forgotten all about this company if it wasn’t for the steady trickle of postings to this site.

    I’d have blocked most of the complaints on here if they weren’t so consistent and if I hadn’t been able to verify for myself that there was something very wrong with the way this company does business.

  24. Alec added on  January 18th, 2010 at 16:31

    I’ve deleted some of the previous comments made by ‘customers’ of Global as I suspect that some of them were not from actual customers of Global at all and that at least one poster claiming to be a customer was actually working for a competitor of Global. Some posts making outlandish and unprovable claims about Global and their relationship with their supplier TTNC have also been removed.

    Comments on this page have now been closed. If anyone feels the need to contact me I can be reached at info@anywhere.ltd.uk although I can’t promise to reply.

    As mentioned many times above, anyone with any sales, technical or billing issues should contact Global themselves by emailing info@global-comms.com, paul.johnston@global-comms.com or calling 0845 468 0640.

  25. Alec added on  March 3rd, 2010 at 09:36

    I’ve now received confirmation from several people who I know personally that they’ve received letters from Global informing them that they will no longer be able to divert their calls to mobiles free of charge. So clearly their ‘too good to be true offer’ was exactly that.

    I also note that they Companies House are still showing both their Accounts and Annual Return as overdue.

  26. Alec added on  March 23rd, 2010 at 11:53

    Apparently they’ve now been placed into administration prior to a possible liquidation.

    See http://www.ttnc.co.uk/gcsadmin.do for details and instructions on how to reconnect your numbers via TTNC.

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