New Website – Terms & Conditions

Tom wrote:

jaymobFOOL wrote:
All deliveries will be sameday. If the delivery is not made when agreed then there is a full money back guarantee.

Good site but I question that……the way the roads are

If I know I’m going to be late then I call the customer and re arrange the drop off time. Then as long as we meet that new deadline the customer is happy and the money back does not apply.

That’s not what your website says though Tom. You’ve not even got a “Terms & Conditions apply” get-out.

You’re leaving yourself wide open there.

I’ve had the conversation with customers hundreds of times: “You said it would be there by 1700, we’re not going to pay you”, “No, I gave you an estimated time of arrival which was subject to traffic conditions and other factors beyond our control”.

It’s all very well an overnight carrier offering a money back guarantee for late delivery – it’s a notional cost only. It’s quite another thing offering it on a sameday delivery when you’ve incurred a lot of costs.

The only guarantee I’d be happy giving is ‘delivery to the UK mainland within 24 hours’ – and I’ve had some suppliers struggle to even achieve that.

Posted under Courier Basics, Legal Issues

Posted by Alec at 6:04 am, April 26, 2007

1 Comment so far

  1. Alec added on  April 26th, 2007 at 16:48

    The website’s very good – I was just making a constructive observation. You could do with your Terms & Conditions clearly linked to from every page as well.

    Another point – it’s now a legal requirement to have the full ownership details of the business clearly displayed on your website – whether that’s ‘Tom Coates t/a TM Courier’ or ‘TM Courier Ltd’. You’re meant to display your VAT number as well. You could get those details on the Contact Us page without it looking too out of place.

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