Paperclips vs Staples

It’s simple economics Mike: staples cost less than 0.0628p each whereas paperclips cost over double that.

If you insist on paperclips you could maybe offer to send back the paperclips to the original sender in order that they might use them again and recoup their original investment. By the time you’ve returned the paperclip to them twice they would actually have saved money over using staples. If you were to present this to your customers as an actual saving I’m sure they’d see sense and use paperclips: it’s the only logical way forward.

Posted under Uncategorized

Posted by Alec at 9:05 am, April 28, 2007

New Website – Terms & Conditions

Tom wrote:

jaymobFOOL wrote:
All deliveries will be sameday. If the delivery is not made when agreed then there is a full money back guarantee.

Good site but I question that……the way the roads are

If I know I’m going to be late then I call the customer and re arrange the drop off time. Then as long as we meet that new deadline the customer is happy and the money back does not apply.

That’s not what your website says though Tom. You’ve not even got a “Terms & Conditions apply” get-out.

You’re leaving yourself wide open there.

I’ve had the conversation with customers hundreds of times: “You said it would be there by 1700, we’re not going to pay you”, “No, I gave you an estimated time of arrival which was subject to traffic conditions and other factors beyond our control”.

It’s all very well an overnight carrier offering a money back guarantee for late delivery – it’s a notional cost only. It’s quite another thing offering it on a sameday delivery when you’ve incurred a lot of costs.

The only guarantee I’d be happy giving is ‘delivery to the UK mainland within 24 hours’ – and I’ve had some suppliers struggle to even achieve that.

Posted under Courier Basics, Legal Issues

Posted by Alec at 6:04 am, April 26, 2007

Sub-contractor Agreements to restrict them nicking your customer?

You can incorporate an ‘introduction fee’ into both your subcontractor agreements and your customer agreements – based on a percentage (say 20%) of the subcontractor’s anticipated earnings from that customer over the next 12 months. Providing the subcontractor has agreed to it then it will stand up in court and, more importantly, will discourage them from trying it on to start with.

Posted under Uncategorized

Posted by Alec at 5:35 pm, April 24, 2007

Naming & Shaming – libel?

I think if you’ve already won a court case against them and they’ve still not paid up then there’s obviously NOT two sides to your story. They obviously CAN’T pay and should be banned from the courier ‘Network’ for everyone’s benefit.

Posted under Courier and Freight Exchanges, Late Payment

Posted by Alec at 3:04 pm, April 24, 2007

Blackwall Tunnel

Just a reminder that the northbound morning rush-hour tidal flow system will cease to operate from this Friday. Expect delays.

Posted under Uncategorized

Posted by Alec at 9:55 am, April 19, 2007

Late Payment Charge

stuart wrote:
Have any of you applied this £40.00 fee? More importantly did your late payer pay the fee?

Yes and Yes 

It’s best used as a threat to extract a payment from someone – pay up within 7 days or the bill increases by £40. It works every time. Smaller companies are unlikely to use you again – larger organisations (Councils, NHS Trusts, Blue Chip companies etc) tend to just pay the Late Payment penalty and carry on using you.

You can go back SIX YEARS and apply the charge to all payments that were received late. The charges are treated as a normal debt and can be chased through the courts in the normal way if

Posted under Late Payment

Posted by Alec at 6:39 pm, April 16, 2007

Possibly a scam? Well let’s see.

The website’s registered to a non-trading individual. The address is apparently an accomodation address. There’s no company or ownership details on the website. The site’s code contains references to “CRS Employment Escorts”, which seems an interesting sideline for a courier driver agency.
In my opinion they’re about as kosher as Pinky and Perky.

Posted under Courier and Freight Exchanges, Courier Scams

Posted by Alec at 6:32 pm, April 13, 2007

Nuisance Calls on my Mobile

I don’t think you can bar witheld numbers at network level on a mobile anyway can you? You can set some handsets to ignore them or send them straight to voicemail but I don’t think there’s anything else you can do.

You can report them to your network and the police as nuisance calls but in my experience the first response of a mobile network operator will be to offer to change your number – pretty useless if you’re trying to run a business.

I’m assuming they’re ringing your mobile direct rather than ringing a landline that’s diverted to your mobile?

Posted under Mobile Phones

Posted by Alec at 11:00 am, April 11, 2007