The ‘Network’ – Why?

You’ve removed Lawrence’s message about the problem he’s having sending booking confirmations through ‘Network’. He was asking whether anybody else was having the problem in order that he could ascertain whether the problem was with his PC or with the ‘Network’ system. He didn’t criticise ‘Network’ in any way.

The only reason I can think that you would remove a thread like that is out of some sort of embarrassment that you’re unable to provide the service that we’re paying for.

Rather than waste our time typing out confirmations 2 or 3 times and then waste more of our time, and your time, telephoning you to report the problem, would it not have been more helpful to respond to Lawrence’s question and to leave the thread there for other members to see?

We don’t expect you to be infallible but it would be nice if you could be more open about problems that are occurring with your systems. How about a Status page listing current issues that you’re aware of and informing us when the issue’s been resolved? Or how about the Support Forum that was discussed some months ago?

While we’re at it how about some feedback on the resolution of the ‘Deliver’ time bug in GTM which changes the time from 12:00 to 12:12, 17:45 to 17:17 etc. And what about the fault in GTM confirmations that causes the company name at the delivery point to be missed out from faxed and emailed confirmations? You’ve been aware of both of these serious problems for at least 6 months, yet you’ve pressed on with other developments without resolving these faults in the current system.

Posted under Courier and Freight Exchanges

Posted by Alec at 10:25 am, July 28, 2006

1 Comment so far

  1. Alec added on  July 28th, 2006 at 11:36

    You could have added a message explaining the problem and that it was now rectified – I assume it is as I’ve just managed to send a confirmation.

    I think a ‘Service Status’ page would save a lot of wasted time and frustration.

Leave a Comment

Name (required)

Email (required)

Website

Comments

Comments